Returns, refunds & exchanges (UK and International)

Afrodite offer customers a returns policy if the order is returned within fourteen days of receipt. If you have any concerns, please contact us to discuss and we shall do our best to resolve to a satisfactory conclusion. Return shipping is the customer's responsibility.
 
Free shipping:
In the event of a customer requesting a refund of a "free shipping" order the original shipping charges will be deducted from the total cost of the order.
 
Wigs & Extensions
On receipt of your wig/extensions, please check the item for fit, colour, quality, suitability etc. We recommend using a protective stocking cap when checking your wig to avoid transfering any odors/products onto the wig.

DO NOT CUT YOUR WIG/EXTENSIONS UNLESS YOU ARE SATISFIED WITH YOUR ORDER.
 
CUTTING/ALTERING YOUR WIG/EXTENSIONS IS AN ACCEPTANCE OF THE ORDER AND INVALIDATES ANY REFUND OR EXCHANGE.
 
Posting Returns/exchanges back to us
We recommend using some form of recorded/registered mail as we cannot be held responsible for delayed or lost returns. The return address is as follows:-

Afrodite (Returns), Unit 24 Battersea Business Centre, 99-109 Lavender Hill, London SW11 5QL.
 
Please retain a receipt and ask for proof of posting. We will confirm receipt of any return goods and subsequent action within 2 working days. In the event of a customer requesting a refund of a "free shipping" order the original shipping charges will be deducted from the total cost of the order.
 
Accessories
Must be returned within 14 working days. Refunds for accessories are strictly in accordance with our terms: in its original packaging unopened and unused.

 

Exchanges:
We are happy to exchange orders subject to availability and in accordance with terms. Please include the original packaging slip and confirm your revised order when returning goods for exchange. Please note there will be an addtional postage charge to return the exchanged  goods back to you.

Refunds:
If you wish to have your order refunded, we will reimburse you using the same payment method as your original purchase.  We will confirm receipt of any return goods and subsequent action within 2 working days. In the event of a customer requesting a refund of a "free shipping" order the original shipping charges will be deducted from the total cost of the order.
 
Faulty Goods
If you believe goods to be faulty, please contact us in the first instance to discuss.  Any faulty items should be returned by registered mail, unused and its original packaging within 14 working days. Any postal fees incurred for faulty goods will also be refunded. We will confirm receipt of any return goods and subsequent action within 2 working days.